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AI-Based Grievance Redressal System
January 2 , 2026
12 hrs 0 min
24
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- The Delhi government has partnered with the Indian Institute of Technology (IIT) Kanpur to develop an AI-based grievance redressal system.
- The system is called the Intelligent Grievance Monitoring System (IGMS).
- IGMS will integrate multiple grievance portals into one unified dashboard.
- It will use Artificial Intelligence (AI) and Machine Learning (ML) to analyse and track complaints.
- The system aims to enable faster resolution, better coordination, and greater transparency in public services.
- IIT Kanpur will support system integration, cybersecurity checks, and long-term maintenance.
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