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Digital Patient Feedback System
June 7 , 2026
17 hrs 0 min
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- The Employees’ State Insurance Corporation (ESIC) launched a nationwide Centralized Digital Patient Feedback System across all hospitals and dispensaries.
- The system is an omnichannel digital grievance and quality-assurance platform for collecting patient feedback in real time.
- It is integrated with the ESIC Health Information System – Dhanwantri Module for automated feedback collection.
- Feedback is collected through SMS (Short Message Service) links and QR (Quick Response) codes available in hospitals.
- Patients authenticate using the Insured Person (IP) number and One-Time Password (OTP) verification.
- Hospital services such as cleanliness, staff behaviour, and medicine availability are rated by patients, and low ratings are automatically flagged for action.
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