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e-Governance Award 2026 – e Jagriti
June 11 , 2026
15 hrs 0 min
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- The e-Jagriti platform of the Department of Consumer Affairs won the Silver Award at the National Awards for e-Governance 2026.
- e-Jagriti is an AI (Artificial Intelligence)-enabled digital platform for consumer grievance redressal.
- It was launched on 1 January 2025 to create a unified and paperless consumer dispute resolution system.
- The platform integrates OCMS (Online Case Monitoring System), e-Daakhil, NCDRC (National Consumer Disputes Redressal Commission) CMS (Case Management System), and CONFONET.
- More than 2.07 lakh consumer cases have been disposed of through the platform, with a 90.75% disposal rate.
- The award was given under the category “Government Process Re-engineering by Use of Technology for Digital Transformation.”
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