National News

Passenger Assistance Control Room (PACR)

January 1 , 2026 15 hrs 0 min 96 0

The Ministry of Civil Aviation (MoCA) has established a 24×7 Passenger Assistance Control Room (PACR) for aviation passengers.
PACR ensures quick and timely resolution of passenger grievances related to flights, airports, and airlines.
The control room is fully integrated with AirSewa, the national online passenger grievance platform.
Issues such as flight delays, cancellations, refunds, and baggage problems are addressed as per the Passenger Charter.
Since December 2025, PACR has successfully resolved over 13,000 complaints and managed 500+ passenger call interventions.