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26th edition of the NeSDA Way Forward report
July 28 , 2025
13 hrs 0 min
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- The Department of Administrative Reforms & Public Grievances (DARPG) has released the 26th edition of the NeSDA Way Forward report.
- It details the status of the very e-service delivery across India’s States and Union Territories (UTs).
- This report marks progress in digital governance and citizen service accessibility.
- Eleven States and Union Territories have exceeded 90% saturation in mandatory e-service provision.
- Nine States, including Maharashtra, Gujarat, Kerala, Madhya Pradesh, Uttar Pradesh, Andhra Pradesh, Uttarakhand, Tamil Nadu, and Himachal Pradesh, have reached 100% saturation.
- Assam, Jammu & Kashmir, Karnataka, Kerala, Odisha, and Uttarakhand provide all services through portals such as Sewa Setu, e-UNNAT, Seva Sindhu, e-Sevanam, Odisha One, and Apuni Sarkar.
- Maharashtra’s Right to Service Commission has implemented transformative measures to enhance service delivery and citizen satisfaction.
- Tripura’s SWAAGAT portal is noted as a best practice example.
- City portals in Surat and Shimla demonstrate the impact of digitalisation at the municipal level.
- The report includes results from the AAKLAN assessment tool applied to the Northeastern and Hilly States.
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